If you dont have a good sales rep your experience with Ryan is going to suck. Point blank. Our sales rep is awesome.
Ryan was trying to charge us a $500 fee to change our countertops - since we have already entered the construction phase - and after an hour conversation with our rep last night I came to work and received an email from her stating that the fee has been waived! I feel like I won the battle!
Im glad they have decided to work with us on this fee because double standards totally suck and Ryan is known for them. "Hey were going to push back delivery of your home until January - but were not extending your last day for changes..." How does that even make sense?
Congratulations on your small, but very important, victory! I wish they were all that easy. You're right it should be you work with them, they should work with you and vice versa.
ReplyDeleteCongrats on getting the fee waived. I totally agree that a good SR makes all the difference. Ours rocks! Glad yours does too :)
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